Why they tell you to unplug your unit, or have a service guy go out to your site, is beyond me.

Between Comcast and AT&T , why would you let them grab you by your nuts and control all your connections? No Way!

This company, run by some of the greediest Hebrews you could ever imagine, because based in Philadelphia has the luxury of corrupt democrats in political seats, and a massively ignorant, liberal client base, who havent the slightest idea how to deal with customer service.

Long story short, from 2/1 to 4/5 i had:

1) 4 separate on demand issues
2) 3 separate technician visits (which they tried to charge me for. more on this later)
3) 3 boxes replaced.
4) over 15 calls placed to customer service.

Now the beautiful part of Comcasts customer service model, is that if youve graduated 5th grade, you are probably more intelligent than the miserable script-reader on the other end of the phone.

I eloquently explained to the ’supervisor’ that my pro-rated monthly payments should equate to 100% uninterrupted service. Im paying for something, and its absolutely reasonable for me to expect any and all features of said service to work at ALL times. At this juncture, one random channel, which i dont even watch was not functioning (MTV2). I explained to the rep that this was the ONLY channel i watched (obviously a lie), and that I EXPECT a refund equivalent to (the daily cost of service X the amount of days service was not at 100%). I also explained the fact that its extortion to charge a customer $60 for a tech visit, when the customer is not at fault. My account was credited a total of $113 over the course of a month, because of my ability to logically own customer service reps.

Today, spoke with a lady from Canada, who was obviously well educated and very nice. I only know she was in Canada, because I asked for her location in order to understand why she didnt sound like a typical joker. She looked over my account, and offered me the following:

A $50 reduction in fees on a PER MONTH basis for 12 months (roughly 40% of current bill), Free HBO extended to 12 months(I have always had HBO. I never have and never will pay for it), and the number of Comcast Corporate offices, where I plan to make a visit.

I thanked her, and we began to talk about the recent DVR upgrades/Guide upgrades etc. I explained to her that this is the beauty of capitalism…COMPETITION. Obviously, FIOS has a vastly superior user interface, which is the ONLY reason comcast made these upgrades. Under threat of severe revenue drops, Comcast had to get to FIOS’s level of quality, or lose customers.

It really has to be sad to be employed by such a gross, monopolistic, dog of a company. The joke is on you comcast. Everyone in philadelphia hates you. and once FIOS is available in Philadelphia (currently not in ANY phila zip code), we will see ya later. Typical greedy execs who have not one clue as to their reputation amongst customers. Go choke on something.

I just added an COMCAST HD box (CISCO brand) to a second TV. It’s been a week and I am unable to play video on demand shows (HBO on Demand). I have been on the phone with three different representatives–swapped one box and had a technician comt to my home. I get the same message as yo did “Error Message Asset is sold as part of a package”. Still no solution. Another work order has been submitted. Very frustrating. Obviousely, demand issues are common on COMCAST but there does not seem to be central repository of common problems and solutions. Did you ever get your issue resolved? Thanks.

Angelo